Right of Withdrawal

Last updated: September 2026

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.

To exercise your right of cancellation, you must inform us:

Zambilo Onlinehandel – Fateme Alipoor Khomearan

Weißdornweg 4

22393 Hamburg, Germany

E-mail: info@zambilo.de

of your decision to cancel this contract by means of a clear statement (for example, a letter sent by post or an e-mail).

You may use the model cancellation form provided for this purpose, but its use is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of the cancellation. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form